One Of The Best Luxury Hotels In New York City

My husband and I have stayed at this hotel several times of the last couple of years. Since our last visit in December, they have made a lot of changes. Structurally they’ve improved by adding a bar and opening the lobby area, however, everything else has gotten worse. The staff, except for Carlos and Anthony, are cold and uncaring. We were told upon arriving, we’d get a call when our room was ready, and never did. The bar in the lounge, was supposed to close at 8, the register was already closed at 7:30. We asked for a mini fridge so I could keep my medicines cold, and never received one. The breakfast is nowhere near how it used to be. Honestly, I will not stay here again. If this is how they treat loyal customers, my money is better suited elsewhere.

Great location but no hot water? $800 and no hot water? The front desk staff are very professional and the room itself was very nice. If you don't mind cold showers this is a good choice.

Very good hotel but they gave us a room with a lot of noise from the hotel’s air conditioning machine system. Try to avoid all rooms in or near 101, 201, 301. We asked for a change but they didn’t help us. That’s just such a pity because the rest of the hotel was very nice and this ruined our stay. Very good decoration of the rooms, like the old NYC style.