One Of The Best Luxury Hotels In New York City

Great location but no hot water? $800 and no hot water? The front desk staff are very professional and the room itself was very nice. If you don't mind cold showers this is a good choice.

For a 10-day stay, we can give the hotel a reliable rating. Friendly service at the front desk, good housekeeping, and very friendly housekeeping staff who were able to accommodate our presence in the room. Nice, thick bathrobes. A nice gift from the hotel on arrival. Bottled water was readily available at the front desk at any time. The hotel's greatest asset is its location, as it's right in the heart of Manhattan but fortunately not in the heart of Times Square. Our room faced the courtyard, and although it overlooked another wall and windows, it was truly quiet. The hotel has two elevators, and they always worked quickly and efficiently. The Lantern's Keep bar is surprisingly nicely designed, with friendly service and good cocktails. Our room was small, and we knew it. However, the bathroom door was poorly placed. It had to be kept closed at all times to function. The rest of the room was okay, although the furniture is old and worn. For such a long stay, we decided that the lack of daylight was another drawback. A dark room is fine for two or three days. The hotel's weakest point (and why we downgraded our rating) was the breakfast. We went for breakfast maybe 4 times in 10 days. The service was terrible, slow, with persistent order errors and a poor selection. Sometimes we even had to wait a very long time just for coffee. When booking the hotel through Booking.com, we were informed that breakfast was available on a grab-and-go basis, which would have been fine for us. Wasting time on such a poor breakfast is pointless. Generally, It's not a four-star experience.

Very good hotel but they gave us a room with a lot of noise from the hotel’s air conditioning machine system. Try to avoid all rooms in or near 101, 201, 301. We asked for a change but they didn’t help us. That’s just such a pity because the rest of the hotel was very nice and this ruined our stay. Very good decoration of the rooms, like the old NYC style.