One Of The Best Luxury Hotels In New York City

Disappointing breakfast. Don't fall for it. They say breakfast is included, but you can only choose one option from the menu with coffee or juice. The other options are extra. We asked for a room with two beds, they offered a queen bed. We agreed, but it was a small double bed. Besides that, the room was a single occupancy room. The staff is friendly and the location is good. At least there's that

Thoroughly recommended this hotel for historic New York charm, after all James Dean did live here for a while. The rooms a bigger than a typical NY hotel, especially compared to the new style over substance hotels, Moxy I'm looking at you. The staff are what makes this place, they must just know what makes a good hotel employee, everyone was top notch. The location is superb for mid town Manhattan! Breakfast area is cramped, but this is a historic NY hotel and the staff make it work. The speakeasy is fantastic for a quality cocktail; the staff are terrific.

I'm editing my review and raising my rating by one star due to the professional approach of Kelli Phillips, General Manager. She contacted me immediately after the review was published. I'm glad that constructive criticism helps improve a hotel's services. I believe that whatever was bothering us will be (or already is) resolved. We were at the hotel at the beginning of April. For a 10-day stay, we can give the hotel a reliable rating. Friendly service at the front desk, good housekeeping, and very friendly housekeeping staff who were able to accommodate our presence in the room. Nice, thick bathrobes. A nice gift from the hotel on arrival. Bottled water was readily available at the front desk at any time. The hotel's greatest asset is its location, as it's right in the heart of Manhattan but fortunately not in the heart of Times Square. Our room faced the courtyard, and although it overlooked another wall and windows, it was truly quiet. The hotel has two elevators, and they always worked quickly and efficiently. The Lantern's Keep bar is surprisingly nicely designed, with friendly service and good cocktails. Our room was small, and we knew it. However, the bathroom door was poorly placed. It had to be kept closed at all times to function. The rest of the room was okay, although the furniture is old and worn. For such a long stay, we decided that the lack of daylight was another drawback. A dark room is fine for two or three days. We had a mandatory breakfast, which we were dissatisfied with and only ate a few times. This was the main reason for our dissatisfaction and the lower rating for the hotel. We learned from the manager mentioned earlier that during our stay, the hotel was undergoing a major change in its breakfast offerings, and we were caught in a transitional period that wasn't easy for either the guests or the hotel itself. I understand the situation; it can happen anywhere. Management recognized the problem and promised to improve.