One Of The Best Luxury Hotels In New York City

This review is a little overdue, nonetheless I wanted to leave this review for a number of reason. The location is excellent, nestled in the heart of Midtown Manhattan, easy access to 5th Ave, 6tg Ave and Times Square about a 10 min walk. Plenty of good restaurants and coffee shops nearby. The check in experience was not the greatest. The room was not what we booked and it's likely that the person who did the check-in thought we will not uncover that. My initial interaction with the front desk staff was, to say the least like talking to a brick wall. There was no emotion, empathy. Very robotic in his approach, this individual does not belong in the hospitality industry, perhaps a job at Rikers will be better suited for him. However, there are individuals like David who use logic and still understand what Guest Standards are, as he went out of his way to ensure that the room was changed, as the visit was to mark a significant milestone, 55th Wedding Anniversary. I want to thank David once again, but do not want to forget the hospitality and courtesy of Anna, Carlos and Manik. If it weren't for these individuals, the stay wouldn't have been as pleasant. The Iroquois is a petite boutique hotel in a historic building from the 1800's, it has its charm and quirks. Thanks to the awesome team once again!

Excelente pero sin servicio de restaurante y sin parqueo

It was my 5th (or 6th...? I've lost the count already lol) time staying at The Iroquois New York and I doubt if I'd ever want to stay at another hotel when I visit NYC in the foreseeable future. This hotel might seem small and a bit outdated on the outside but on the inside, it's been fully renovated and has everything you are looking for. Surely there is no such hotel that is "perfect," but the staff members here are all amazing and they quickly attend to your needs. Given COVID hasn't been away from us yet, the hotel needs to make a lot of adjustments to their services but sure enough, all the staff members are always happy to accommodate, you just need to speak to them. I want to give a shoutout to David and Tom who are the best hotel staff/managers I have ever met. They make you feel like you're staying not just at home, but with a group of longtime friends. Beyond the hotel itself, its location is hard to beat. It's close to Brant Park and TSQ but it prevents you from getting stuck in the crowds. Tons of amazing food options around so you'll never run out of treats. I can't wait to go back again, and hopefully as soon as possible. :)