One Of The Best Luxury Hotels In New York City

My husband and I have stayed at this hotel several times of the last couple of years. Since our last visit in December, they have made a lot of changes. Structurally they’ve improved by adding a bar and opening the lobby area, however, everything else has gotten worse. The staff, except for Carlos and Anthony, are cold and uncaring. We were told upon arriving, we’d get a call when our room was ready, and never did. The bar in the lounge, was supposed to close at 8, the register was already closed at 7:30. We asked for a mini fridge so I could keep my medicines cold, and never received one. The breakfast is nowhere near how it used to be. Honestly, I will not stay here again. If this is how they treat loyal customers, my money is better suited elsewhere.

Très bien situé, près de tout. Un peu cher mais ce sont les tarifs sur ce secteur. Petit déjeuner suffisamment copieux pour affronter la journée. Personnel très agréable.

I have been to the hotel several times Excellent location Spacious and clean rooms Perfect breakfast, perfect dining room, pleasant to sit in, fresh and delicious food The hotel offers a gym The hotel offers day trips around New York Kind and patient service Reasonable price for New York perfect