One Of The Best Luxury Hotels In New York City

The location is great. The value for money is fair and good for Manhattan. For this time period and the current Covid situation, it was an ok choice. We informed the concierge when we arrived that we wanted to pay cash during the checkout. The concierge said that is not a problem and he is keeping the card blocked with the deposit amount of 300 USD$ only. On the last day when we proceeded to check out, we learned that ALL the amount of the 4 nights were deducted from the credit card. The reimbursement takes now 14 days to get back to our credit card. It is essential that a hotel is not making mistakes with such a request and this caused us a lot of issues and problems. The pickup breakfast was horrible and has no value for money, in addition when you order granola in the bag there is no spoon to eat it. The coffee is cold. The rooms are tiny and it is not cleaned properly

The location is great. The value for money is fair and good for Manhattan. For this time period and the current Covid situation, it was an ok choice. We informed the concierge when we arrived that we wanted to pay cash during the checkout. The concierge said that is not a problem and he is keeping the card blocked with the deposit amount of 300 USD$ only. On the last day when we proceeded to check out, we learned that ALL the amount of the 4 nights were deducted from the credit card. The reimbursement takes now 14 days to get back to our credit card. It is essential that a hotel is not making mistakes with such a request and this caused us a lot of issues and problems. The pickup breakfast was horrible and has no value for money, in addition when you order granola in the bag there is no spoon to eat it. The coffee is cold. The rooms are tiny and it is not cleaned properly

Super safe, convenient location. In between Times Square and the NY Public library. Rooms are small (typical in NYC) but adequate and nicely furnished. Photos online are very representational of your room. One note, if you are a heavier person, the toilet may be tight for you. It is between the wall and sink and if you are tight in airplane seats, you will be tight on their toilet, fyi. Otherwise, hotel was just perfect for our needs and priced well. Very clean, bed was comfy and bath had soap, body wash, shampoo, conditioner, shower cap and hairdryer provided. No fridge, which would have been nice.