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Midtown Manhattan Hotel Information

Frequently Asked Questions

General:

Q: How do I view my reservation?
A: Visit our Reservations page to view or cancel your reservation.

Q: What is check in/check out time?
A: Check-in is at 3pm. Check-out is at noon.

Q: Do you allow smoking on property? In the rooms?
A: Smoking is NOT allowed in any part of the hotel or in the guestrooms.

Q: How much do you charge for Wi-Fi access?
A: Wi-Fi access is complimentary for all guests at the Iroquois New York.

Q: Do you have a fitness center? What kind of equipment does it have? What are the hours?
A: Our 24-hour fitness center features free weights and cardio equipment. The fitness center also features a Finnish Sauna.

Q: Do you offer room service? What are the hours?
A: The Iroquois New York offers room service 24 hours per day.

Q: Do you have a business center?
A: Yes. Our business center is located in the hotel lobby.

Q: Do you have a pool?
A: No.

Q: Do you have a spa? What are the hours?
A: We do not have a full-service spa, but we do offer in-room spa services.

Transportation/Directions:

Q: How do I get to the hotel?
A: The Iroquois New York is easily accessible via taxi or public transportation. Please see our Map & Directions page for more information.

Q: Do you offer free shuttle service from the airport?
A: We do not offer free shuttle service. However, taxis are readily available at the airport.

Q: Do you have valet parking? How much is parking?
A: Yes. Valet parking is available for a daily fee. Please inquire for latest prices.

Reservations:

Q: How do I view my reservation?
A: Visit our Reservations page to view or cancel your reservation.

Q: Will your rooms allow rollaway beds and/or cribs? Is there an extra charge?
A: The rooms will not allow rollaway beds however cribs (pack and play) are allowed. There is no charge.

Q: I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
A: Please contact the booking agent used to make the reservation.

Q: What is the minimum age requirement to check in to the room?
A: 18 years old.

Q: What is your cancellation/deposit policy?
A: If booked directly through the Hotel, we have a 24-hour prior to arrival cancellation policy on most reservations. You must cancel by 3pm Eastern Standard Time (EST) the day prior to arrival to avoid penalty. On certain reservations a special cancellation policy may apply. If booked through a third party, please contact the booking agent directly for cancellation policies.

Q: Is my ID/passport required at check in?
A: We do require a photo ID at the time of check-in for all reservations.

Q: Do you have adjoining rooms?
A: Yes, however, availability is not guaranteed until arrival at the hotel.

Q: Do you have ADA rooms?
A: Yes. Feel free to contact us about any special needs you may have.

Q: Do you have an early departure fee?
A: Yes, if the departure date is changed to an earlier date after check-in inside of 24 hours prior to departure, one night's room rate and tax will apply.

Restaurant:

Q: What are the hours of the restaurant/bar/lounge?

Triomphe Hours:

Breakfast

  • Monday – Friday: 7am – 10:30am
  • Saturday – Sunday: 7am – noon

Lunch

  • Monday – Friday: 11:45am – 2:30pm
  • Saturday – Sunday: closed

Dinner

  • Monday - Saturday: 5:30pm – 11pm
  • Sunday: closed

To learn more about Triomphe and to make reservations, please visit www.triomphe-newyork.com.

Lantern's Keep Hours:

  • Monday – Friday: 5pm – 12am
  • Saturday: 6pm – 1am

For more information on our quintessential New York cocktails, please visit www.lanternskeepny.com.
Reservations are recommended. Call 212-453 4287 or email reservations@thelanternskeep.com to save a seat.

Accounting:

Q: I have questions about my bill. Who do I call?
A: Please contact the Hotel Accounting Department for assistance.

Q: What forms of payment are accepted to pay for my room?
A: A valid credit card is required to check in to the hotel, but guests may use cash or credit card at check-out to settle their bill.

Q: Does the hotel require a deposit for incidentals?
A: Yes, the hotel requires a $75 deposit per night.

Q: How do I make the incidental deposit?
A: This deposit can be placed on your credit.

Q: When will the incidental deposit be returned to my credit card?
A: The incidental deposit is released on the day of your departure. Your bank will then need to post the transaction to your account.

Q: How much money does the hotel authorize on my credit card at check-in?
A: At check-in, we authorize your entire stay’s room and tax charges, plus an incidental deposit.

Pets:

Q: Are pets allowed?
A: Unfortunately, pets are NOT allowed at Iroquois New York.

Concierge:

Q: I want flowers, chocolates, champagne, or gifts sent to the room. How do I do this?
A: Please contact the concierge desk at 212-453-4278 or concierge44@iroquoisny.com to organize a personalized amenity.

Groups & Meetings:

Q: How do I book a group or a meeting?
A: Fill out an online RFP form to host your next group or meeting at the Iroquois New York.

Q: Do you offer special group rates?
A: The Iroquois New York offers special group rates during certain times of the year and the week. Please contact our Sales Department at 212-453-4052 or email jrigert@iroquoisny.com for more information.

If you have additional questions on the accommodations, amenities or location of the Iroquois New York, please contact us.